State Farm® Insurance Agent Hayden Pryor III
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Daniela Zimmer
October 17, 2024
"They’re AMAZING! I feel so fortunate to have Dory as my agent, she was incredibly patient and went above and beyond. Not only do I now have better coverage, she was able to save me almost 50% vs my previous insurer. THANK YOU AGAIN"
"Dear Daniela, Thank you so much for taking the time to leave such a glowing review! We are absolutely thrilled to hear about your positive experience with The Hayden Pryor team, especially with Dory. She truly embodies the dedication and commitment we strive for in our service. It's wonderful to know that Dory's patience and willingness to go above and beyond made a difference in your insurance experience. We understand that navigating insurance options can be overwhelming, and we're glad she was able to guide you through the process with ease. We're especially pleased to hear that you now have better coverage and significant savings! Saving almost 50% is no small feat, and it’s our goal to ensure our clients receive the best value for their insurance needs. Thank you once again for your kind words and for choosing us as your insurance provider. We truly appreciate your trust and look forward to serving you in the future. If you have any questions or need further assistance, please don’t hesitate to reach out! Warm regards, - Hayden Pryor, State Farm"
Sarah Kalfarisi
October 10, 2024
"Carla C. was extremely helpful in assisting me to get renter's insurance. She patiently explained what it was since I had no clue. Helps for covering personal possessions, renting a place if home is unlivable, and liability damage if someone gets injured in your home. It was apparently a requirement for where I was living though. Adulting was definitely made easier with Carla to guide me."
"Thank you, Sarah, for your review. I am pleased to know how well your experience with us went! Thank you for allowing us to help you with your insurance needs! Welcome to our agency!!"
Melissa Saumier (DRAGON LADY)
October 8, 2024
"Bryan was Extremely knowledgeable about our needs and was able to assist us and get us back on track quickly. He also walked me through the emails that were necessary to view. I'm very low tech and he was very patient. In my opinion he's top notch and could use a raise just for helping folks like me and doing it with dignity. Thank you, Melissa Saumier"
"Dear Melissa, Thank you so much for taking the time to leave us a fantastic 5-star review! We truly appreciate your kind words and are thrilled to hear about your positive experience with Bryan. We're delighted to know that Bryan's extensive knowledge allowed him to understand your needs and provide prompt assistance to get you back on track quickly. It's great to hear that he patiently guided you through the necessary emails, especially considering your low-tech background. We believe that everyone deserves equal support, regardless of their technical expertise, and we're glad Bryan was able to assist you with dignity and patience. Your appreciation for Bryan's exceptional service is truly heartwarming. We'll make sure to pass along your compliments and recognize his efforts. Your suggestion for a raise is duly noted, and we will take it into consideration as a testament to his dedication in helping customers like yourself. Once again, thank you for choosing our services, and please don't hesitate to reach out if you need any further assistance. We're here to help!"
Theodore Hinojosa
October 8, 2024
"Super Helpful And Very Professional Did Everything She Could Told Help Me. The World Needs More Customer Service Representatives Like Ms Carla. Thank You"
"Thank you for your review, Theodore. "
Summer Afternoon
October 4, 2024
"I've been with State Farm for 25 years and with Hayden Pryor's office since 2004. We have been very happy with their service insuring our auto business and home insurance. Carla is my contact person and she always handles everything quickly and professionally. We would definitely recommend Hayden Pryor's agency."
"Hi, Summer. Thank you for sharing your wonderful experience with State Farm and Hayden Pryor's office! We appreciate your loyalty and trust in their services for the past 25 years. It's great to hear that you have had a positive experience insuring your auto and home with us! We're glad to know that Carla has been your dedicated contact person, providing prompt and professional assistance whenever you need it. Her efficient handling of your requests reflects the agency's commitment to excellent customer service. We sincerely appreciate your recommendation of Hayden Pryor's agency. If there's anything else we can assist you with, please don't hesitate to let us know."
Michael Evans
October 3, 2024
"Miss Carla provided excellent customer support and gave me all the information I needed. The process didn’t take long and I would recommend State Farm to other clients."
"Hello, Michael. Thank you for taking the time to share your positive experience with Carla's customer support here at The Hayden Pryor State Farm Agency! We are thrilled to hear that she provided you with excellent assistance and all the information you needed. We strive to offer efficient and effective service, and we are delighted that the process was smooth for you. Your recommendation means a lot to us, and we look forward to serving you and other clients in the future. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for your business. "
Bridgette Huff
October 2, 2024
"Dory at State Farm helped us get the insurance we needed to mortgage our home. Without her help, we couldn’t have bought our house. She’s also helped us with recent claims and regularly provides valuable advice."
"Hello, Bridgette! Thank you so much for taking the time to share your wonderful experience with Dory at The Hayden Pryor, State Farm Agency! We're thrilled to hear that she was able to assist you in obtaining the insurance you needed to secure your home mortgage. It's fantastic to know that her expertise and guidance played a crucial role in helping you purchase your dream house. We're equally delighted to hear that Dory continues to provide exceptional service by assisting you with recent claims and offering valuable advice. It's evident that she goes above and beyond to ensure your satisfaction and provide you with the support you need. We'll be sure to pass along your kind words to Dory and our team. They'll be thrilled to know that their efforts have made such a positive impact on your homeownership journey. If there's anything else we can assist you with in the future, please don't hesitate to reach out."
Elnaz Norouzi
October 1, 2024
"Dory did a great job on my home insurance!"
"Elnaz, Thank you so much for taking the time to leave a positive review for Dory Dixon, our office manager. We're thrilled to hear that Dory provided excellent service and did a great job assisting you with your home insurance. We greatly appreciate your feedback and will make sure to share your kind words with Dory. If you have any further insurance needs or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing our agency, and we look forward to serving you in the future."
Lloyd Cozens
September 27, 2024
"Hayden Pryor State Farm has been an amazing agency for us for many years. Dory Dixon in particular has been and absolute pleasure to work with, top notch customer service. Many thanks!"
"Hey, Lloyd. Thank you for taking the time to share your wonderful experience with The Hayden Pryor State Farm Agency and specifically highlighting the exceptional service provided by our Office Manager, Dory Dixon. We are thrilled to hear that Dory has consistently delivered top-notch customer service throughout your years of partnership with our agency. We will make sure to pass along your kind words to Dory, as she will be delighted to know that her efforts have been greatly appreciated. Thank you again for your loyalty and support, and we look forward to continuing to serve you in the future."
Denise Borden
September 26, 2024
"I spoke with Sarah(sp) about finding information from a claim my mother made over 10 years ago (turns out it was 2003!). Nothing was in her system, and she could have stopped there. Instead she promised she would investigate, contact the Claims department and get back to me. When Sarah (sp) was provided with only minimal information from Claims she persisted, was able to dig up more detailed information, and faxed it to me the following morning! (I know. Faxing was my idea.) So nice to work with such a pleasant person who went the extra mile! Thanks Sarah(sp)!"
"Dear Denise, Thank you for taking the time to leave us such a wonderful review! We are thrilled to hear about your positive experience with our representative, Sarah. We appreciate your trust in our services and are glad that Sarah was able to assist you in finding information about your mother's claim from over 10 years ago. Sarah truly exemplifies our commitment to going above and beyond for our customers. We are delighted to hear that she didn't simply stop at finding nothing in our system but went the extra mile to investigate further. Her persistence and determination in contacting the Claims department and obtaining more detailed information are commendable. Furthermore, we are glad that our faxing option was helpful in delivering the information to you promptly. We strive to provide efficient and effective solutions to our customers, and we are glad that our service met your expectations. We will make sure to pass on your kind words to Sarah. Your feedback will undoubtedly motivate her to continue delivering exceptional service to all our valued customers. Once again, thank you for choosing our services and for sharing your positive experience. If you have any further questions or require assistance in the future, please do not hesitate to reach out to us. We are always here to help."
Jeffrey Eubanks
September 23, 2024
"Great job Carla Mitchell and excellent customer service! Looking forward to bringing more business to you from my other properties."
"Hey, Jeffrey. Thank you so much for the glowing 5-star review! We're thrilled to hear that Carla Mitchell provided excellent customer service during your recent experience. We greatly appreciate your kind words and are delighted that you are satisfied with our services. We value your trust in us and we are excited to continue serving you and your other properties. Our team is dedicated to providing the highest level of service and ensuring your satisfaction at every step. We look forward to working with you again and assisting with any future needs. Thank you for choosing us, and we truly appreciate your ongoing support and business."
Daniel O'leary
September 21, 2024
"Carla Mitchell is an outstanding agent. Not only was she very timely and patient but also very personable and easy to work with. I hope to find reasons to interact with her again, might even get life insurance because of her. She also has a very calm and professional demeanor about her with a beautiful voice to match. Certainly satisfied with my experience with her and State Farm."
"Daniel, Thank you so much for taking the time to share your wonderful experience with the Hayden Pryor-State Farm Insurance Agency. We are delighted to hear that Carla provided you with outstanding service and made your interactions pleasant and easy. Carla takes great pride in her work, and we are thrilled to know that she was able to assist you in a timely and patient manner. We appreciate your kind words regarding her personable nature and professional demeanor. We believe that building strong relationships with our clients is crucial, and it is heartening to hear that Carla's approach resonated with you. We are also glad to hear that your experience with Carla and State Farm has left you satisfied. If you are considering life insurance, we encourage you to connect with Carla, as she will be more than happy to guide you through the process and find the best solution for your needs. Once again, thank you for your positive review. We value your feedback and appreciate your trust in Carla and our team at State Farm. If there is anything else we can assist you with in the future, please do not hesitate to reach out. Best regards, Hayden Pryor"
Deborah Eubanks
September 20, 2024
"Appreciate working with knowledgeable reps. Carla was very professional and answered all my questions. Thanks"
"Thank you for taking the time to leave us a 5-star review on Google. Deborah. We greatly appreciate your feedback and are thrilled to hear about your positive experience working with Carla at the Hayden Pryor State Farm Agency. Carla is indeed a knowledgeable and professional representative, and we are proud to have her as part of our team. We are delighted that she was able to address all your questions and provide you with the assistance you needed. We believe in the importance of providing excellent customer service, and it is wonderful to know that Carla met your expectations. If you have any further questions or need assistance in the future, please do not hesitate to reach out to us. We are here to help and are committed to ensuring your satisfaction.Thank you once again for your kind words and for choosing to work with us. We look forward to serving you in the future."
Beth Lang
September 20, 2024
"There are numerous insurance agents in Richmond, but if you value good customer service, Hayden Pryor State Farm Insurance is NOT the agent you want. After being with them for 15 years, I ended my relationship when Hayden hung up on me. When I called back, he said “he felt the conversation was over”. I have switched to another Insurance Carrier and am saving $1200 a year AND they take my calls"
"Thank you for taking the time to share your experience with us. We appreciate your feedback and are sorry to hear about your perception of your experience. We take customer service seriously and strive to provide the best possible service to all our valued clients. We regret any misunderstanding or miscommunication that may have led to your perception of me hanging up on you. I did call you back immediately after we were disconnected. I am sorry for the frustration you may have felt as a result of this interaction and apologize for any inconvenience this may have caused you. We understand that finding an insurance agent that meets your needs is essential, and we respect your decision to switch to another carrier. Once again, we apologize for any negative experience you had and appreciate your feedback."
Brent Hooker
September 20, 2024
"Professional and expert advice, and super thorough in providing great coverage packages at a great price. Thank you!"
"Thank you so much, Brent, for taking the time to leave us a 5-star review! We're thrilled to hear that you found our advice to be professional and expert. Providing thorough coverage packages at a great price is always our goal, and we're glad that we were able to meet your expectations. Your kind words mean a lot to us, and we appreciate your support. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing us for your insurance needs!"
John J. Murphy III
September 11, 2024
"Carla T. Mitchell was great! Very helpful and polite!"
"Thank you, John. We appreciate you for taking the time to leave this wonderful 5-star review for Carla! We're delighted to hear that she provided you with great assistance and displayed politeness throughout your interaction. We'll make sure to pass along your kind words to Carla and recognize her for her outstanding service. If you need any further assistance in the future, please don't hesitate to reach out."
DENNIS SLON
September 5, 2024
"I have been with the Hayden Pryor group for almost four years and every interaction, including the one today, has been extremely pleasant, professional and productive. Carla was wonderful. She is part of a great team. I actually enjoy calling my insurance agent - definitely a first in my experience!"
"Hello, Dennis. Thank you for taking the time to leave such a positive review for the Hayden Pryor Agency! We are thrilled to hear that you have had consistently pleasant, professional, and productive interactions with our team over the past four years. We are especially delighted to hear that Carla made your recent interaction wonderful. She is indeed an integral part of our great team, and we will make sure to pass along your kind words to her. At the Hayden Pryor Agency, we strive to provide exceptional service to all our clients, and it brings us joy to know that you actually enjoy calling your insurance agent now, which we understand is a rare occurrence. We look forward to working with you again soon. Thank you! Thank you again for your kind words and continued support. We look forward to serving you for many more years to come!"
Jane Lanham
August 30, 2024
"Carla was so very helpful"
"Hello, Jane. Thank you for taking the time to leave a review about Carla! We're thrilled to hear that she was so helpful to you. We strive to provide exceptional service and it's always rewarding to know that our team members are meeting our customers' needs. We'll make sure to pass along your kind words to Carla. If there's anything else we can assist you with, please don't hesitate to reach out."
robert triana
August 28, 2024
"I was with another insurance company for a long time. I spoke with Dory and she was just great - we decided to switch all of our coverage over to work with Dory and her company. Detailed, professional and most importantly, personable. Dory was also able to up our coverages and still managed to save us money in comparison to our previous rates. Very satisfied with the whole experience, from start to finish. Happy with our decision to switch our insurances over to Dory and her team. Thanks!"
"Thank you for taking the time to leave such a positive review about your experience working with Dory Dixon, our office manager. We are thrilled to hear that you had a great experience and that you decided to switch all of your coverage over to our office based on Dory's assistance. We are glad to hear that Dory was able to provide you with detailed, professional, and personable service. It's wonderful to know that she was able to up your coverages while still saving you money compared to your previous rates. We are committed to delivering exceptional service and value to our clients, and it's great to see that Dory met and exceeded your expectations. We appreciate your trust in our team and your decision to switch your insurance to us. We will make sure to pass along your kind words to Dory and the rest of the team. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you once again for choosing The Hayden Pryor-State Farm Agency, and we look forward to serving you in the future."
JoHanna Camp
August 6, 2024
"I have not had this kind of good service in years and I just thank God that this young lady kept on calling me until she got me because she gave me everything that I needed."
"Johanna, Thank you so much for taking the time to leave us this amazing 5-star review! We are thrilled to hear about your exceptional experience with Carla from our team. Your kind words truly mean the world to us. We pride ourselves on providing top-notch service to our customers, and we are delighted to know that Carla went above and beyond to ensure your needs were fully met. Her dedication and perseverance in reaching out to you until she could assist you is truly commendable. We are grateful that you have chosen our services, and we sincerely appreciate your trust in us. We will make sure to pass along your appreciation to Carla for her outstanding support. It is feedback like yours that motivates us to continuously strive for excellence. Once again, thank you for sharing your positive experience. If there is anything else we can assist you with in the future, please don't hesitate to reach out. We are always here to help! Hayden Pryor - State Farm Agent"
Matthew Akin
August 6, 2024
"Carla Mitchell helped us with our insurance renewal and addition to our policy. She was outstanding!"
"Hello, Matthew. Thank you for your great review of Carla Mitchell, our dedicated team member at our agency. We are thrilled to hear that she provided you with outstanding service while assisting you with your insurance renewal and policy addition. Carla is truly committed to ensuring the satisfaction of our valued clients, and your positive feedback is a testament to her dedication and expertise. We are proud to have her as a member of our team, and we will make sure to share your kind words with her. If you have any further insurance needs or require assistance in the future, please do not hesitate to reach out. We look forward to serving you again with the same level of excellence that Carla provided. Thank you once again for choosing our agency. We truly appreciate your support and recommendation."
Theresa Knizner
July 25, 2024
"I want to give a huge “Thank you” to Dory at Hayden Pryor’s State Farm office. My husband just retired and we are entering a whole new phase of our lives and Dory, so patiently, did a full insurance review for us. She reviewed all of our State Farm policies, basically line by line, which truly helped us to make the best decisions for our coverages. We should have done this insurance review years ago, but we are so happy it is all done now. Dory was so helpful, knowledgeable and professional!! Thank you again for the great service!!!!"
"Thank you so much for your wonderful 5-star review on Google, Theresa! We truly appreciate your loyalty as a customer for over 30 years, and we're thrilled to hear about your positive experience with Dory at Hayden Pryor's State Farm office. We understand that retiring and entering a new phase of life can bring about many changes and considerations, especially when it comes to insurance coverages. We're glad that Dory was able to assist you in conducting a thorough insurance review, going through each policy line by line. It's great to hear that this review helped you make informed decisions about your coverages, ensuring that you have the best possible protection. We understand that life can get busy, and sometimes reviewing insurance policies can be put on the back burner. However, we're delighted that you took the time to address this important task, and we're even more pleased that Dory's expertise and professionalism made the process smooth and beneficial for you. We'll make sure to pass on your kind words to Dory, as it will undoubtedly motivate her to continue providing exceptional service to all of our valued customers. Once again, thank you for choosing Hayden Pryor's State Farm office and for taking the time to share your positive experience. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Congratulations to Mike on his retirement!!"
Sherika Hairston
July 18, 2024
"I had a wonderful experience with Carla Mitchell. She walked me through the process and explained everything to me in detail. Thank you so much for all you do!!"
"Sherika, Thank you so much for taking the time to leave such a kind and positive review for Carla Mitchell! We are thrilled to hear about your wonderful experience with her. Carla is truly dedicated to providing exceptional service to our clients, and we are delighted to know that she went above and beyond to make sure you had a great experience. We understand that navigating through processes can sometimes be overwhelming, and we are glad to hear that Carla was able to guide you through it with patience and clarity. Your appreciation means the world to us, and we will make sure to pass on your kind words to Carla. We are grateful to have her as a part of our team, and we know she will be thrilled to hear that her efforts made a positive impact on your experience. Thank you once again for choosing our agency and for sharing your feedback. If there's anything else we can assist you with in the future, please don't hesitate to reach out."
Bob Harris
July 18, 2024
"I had Carla Mitchell assist me this morning on adding a new vehicle to our policy and she was very friendly and knowledgeable in answering all my questions."
"Hey, Bob. Thank you for taking the time to leave this great 5-star review for Carla Mitchell! We are thrilled to hear about your positive experience with her while adding a new vehicle to your policy. Carla's friendly and knowledgeable approach in answering all your questions is truly commendable. We appreciate your feedback and will make sure to pass it along to Carla and the rest of our team. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!"
Wayne Blankenship
July 16, 2024
"Carla Mitchell was 100% professional in assisting me. I’ve always been treated with respect and great service. Thank you Carla!"
"Hey, Wayne. Thank you so much for your kind words and for taking the time to leave us a stellar 5-star review! We greatly appreciate your feedback. We're thrilled to hear that Carla Mitchell provided you with exceptional assistance and that you always felt respected and well-served. Delivering professional and respectful service is our top priority, and it's fantastic to know that Carla met and exceeded your expectations. We will make sure to pass along your appreciation to Carla as it will undoubtedly motivate her to continue delivering outstanding service to all our valued customers, just like yourself. Thank you again for choosing us. We look forward to serving you in the future."