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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Julianna Broom

February 12, 2025

5  out of  5
rating by Julianna Broom
"Just want to give a HUGE thank you to Dory who is absolutely amazing! This office in particular and State Farm has done me and my family so well for Car and Rental insurance. Would recommend to everyone around. Thank you again!"
We responded:
"Julianna, Thank you so much for your kind words and glowing review! We're thrilled to hear that Dory has made such a positive impact on your experience with our office. Providing excellent service for you and your family is our top priority, and it's wonderful to know that we've been able to meet your needs with car and rental insurance. Your recommendation means the world to us. Thanks again for your support and trust in The Hayden Pryor, State Farm Agency. We're here for you whenever you need us!"
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Julia Woodard

February 11, 2025

5  out of  5
rating by Julia Woodard
"Kayla was amazing and made my insurance process so easy!"
We responded:
"Hi, Julia. Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Kayla was able to assist you and make your insurance process easy. We strive to provide excellent service, and it’s always rewarding to hear when we have succeeded. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your business and look forward to serving you again. Thank you for joining us here at the Hayden Pryor, State Farm Agency! Best regards, Hayden"
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Elisabeth Parker

February 10, 2025

5  out of  5
rating by Elisabeth Parker
"very helpful and got the job done that day."
We responded:
"Hi, Elisabeth. Thank you so much for your kind words! We're thrilled to hear that you found our service helpful and that we were able to get the job done quickly. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. If you need anything else in the future, don't hesitate to reach out!"
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Lisa Helms

February 5, 2025

5  out of  5
rating by Lisa Helms
"I wanted to share what a great experience I had with Ms. Dory setting up my auto and life insurance policies. Dory provided me with excellent, excellent customer service. This was the best service I have been provided in 35 years after leaving USAA for STATE FARM with Dory. I will spend the next 35 years with ONLY STATE FARM. I highly, highly recommend STATE FARM. You will be very pleased with their more than fair prices, excellent customer service and overall a excellent experience. Thank you Dory for all your hard work, excellent customer service, completely knowledgeable in the auto and life insurance policies and your great attitude and personality. I will highly recommend STATE FARM to everyone I know!!"
We responded:
"Dear Lisa, Thank you so much for sharing your wonderful experience with us! We are delighted to hear that Dory was able to provide you with such outstanding service while setting up your auto and life insurance policies. Your kind words mean a lot to us, especially knowing that you chose to switch from USAA to State Farm after 35 years. My Office Manager, Dory, is indeed a valuable member of our team, and we are thrilled to hear that her hard work, knowledge, and positive attitude made such a significant impact on your experience. Your satisfaction and trust in State Farm are our top priorities, and it's fantastic to know that we have met your expectations. We appreciate your high recommendation and look forward to serving you for the next 35 years and beyond. Should you need any further assistance or have any questions, please don't hesitate to reach out. Thank you ! Warm regards, Hayden Pryor, Agent - State Farm"
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kara lawrence

February 4, 2025

5  out of  5
rating by kara lawrence
"I highly recommend this office. In particular, Dory Dixon truly cares about her clients and goes above and beyond. She never made me feel like only a customer and is very kind, compassionate and caring. She really gets to know her clients and wants the best for them--with insurance and life :)"
We responded:
"Hello, Kara. Thank you so much for taking the time to leave such a glowing review! We are thrilled to hear about your positive experience with our office and especially our Office Manager, Dory Dixon. Dory is indeed a remarkable member of our team, and your kind words affirm the dedication and compassion she brings to her work every day. We take great pride in providing personalized and caring service, and it’s wonderful to know that Dory made you feel valued and supported. Your recommendation means a lot to us, and we are grateful for your trust. If you ever need anything in the future, please don't hesitate to reach out. Thank you once again for your feedback and for being a part of our community."
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Leslie Garber

February 1, 2025

5  out of  5
rating by Leslie Garber
"I had the pleasure of working with Carla Mitchell in placing my insurance with her and State Farm. Carla is very professional, knowledgeable, efficient and pleasant to work with. It is nice to be able to pick up the phone and talk with Carla and have my questions answered quickly. It is rare to find local insurance assistance where most large insurance companies outsource their customer service overseas. I look forward to working with Carla in the future."
We responded:
"Thank you so much for your wonderful 5-star review! We are delighted to hear about your positive experience with Carla Mitchell. Carla’s professionalism, knowledge, and efficiency are indeed some of the qualities that make her an invaluable part of our team, and it’s fantastic to see them recognized. We understand how important it is to have accessible and personalized customer service, and we are glad that Carla was able to provide you with the assistance you needed promptly and pleasantly. Your feedback about the value of local insurance assistance is greatly appreciated, and we are committed to maintaining this standard of service. We look forward to continuing to serve you and meeting your insurance needs in the future. Please don’t hesitate to reach out if you have any questions or require further assistance. Thank you once again for your kind words and for choosing us!"
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Denise D'Amico

January 23, 2025

5  out of  5
rating by Denise D'Amico
"Agent was professional and friendly answering all my questions clearly and informative. I have been their customer for many years now and whenever I have a question or need to make changes they handle it well and take care doing an excellent job."
We responded:
"Hello, Denise. Thank you so much for your wonderful 5-star review! We truly appreciate your loyalty over the years and are thrilled to hear that our team has consistently met your needs. Providing professional and friendly service is our top priority, and it's great to know that we've been able to answer your questions and assist you effectively. If you ever need anything in the future, please don't hesitate to reach out. We're always here to help!"
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Collins Kola

January 15, 2025

5  out of  5
rating by Collins Kola
"Austin should change his name to AuSome. Greatest experience ever in sales which can be very stressful. Austin was genuine, sincere, accommodating, experienced and educated in his field. Seamless process and huge smile at the end!"
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with "AuSome". He truly embodies the qualities we strive for in our team, and it's fantastic to know that his genuine approach and expertise made a difference for you. Your kind words will surely motivate him and the rest of our team to continue delivering exceptional service. We hope to assist you again in the future—enjoy your purchase! Welcome to the Hayden Pryor, State Farm Agency!"
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Roberta Richardson

January 9, 2025

5  out of  5
rating by Roberta Richardson
"Corie was very nice took her time to explain everything to me. I got a wonderful price too but all in all Corie and State Farm was AWESOME to me. I really enjoyed talking with Corie too Thank you again Corie (Hampton )"
We responded:
"Hello, Roberta. Thank you so much for your kind words! We're thrilled to hear that Corie provided you with excellent service and took the time to explain everything clearly. It's wonderful to know that you found a great price and enjoyed your conversations with her. We appreciate your support and are delighted to have you as part of the State Farm family. If you ever need anything else, don’t hesitate to reach out! Thank you for your business. - Hayden Pryor"
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Neil Denton

December 5, 2024

5  out of  5
rating by Neil Denton
"Sarah is PHENOMENAL and well versed about all that State Farm offers‼️"
We responded:
"Hi there! Thank you so much for the wonderful review! We’re thrilled to hear that you had such a positive experience with Sarah. She truly is phenomenal and knows how to provide the best service possible. Your support means a lot to us! If you need anything else, feel free to reach out. 😊"
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Craig Philp

December 4, 2024

5  out of  5
rating by Craig Philp
"We have worked with Dory for many years, and she has helped us with a number of different insurance needs. She is knowledgeable, quick to reply, and could not be easier to work with. Highly recommend."
We responded:
"Hey, Craig. Thank you so much for your wonderful 5-star review! We are thrilled to hear about your positive experiences with Dory and my office over the years. Your kind words about her knowledge, responsiveness, and ease to work with mean a lot to us. It's clients like you who make our work so rewarding. We truly appreciate your high recommendation and look forward to continuing to serve your insurance needs. Thank you for being a customer! Sincerely, Hayden Pryor"
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Curt Unger

December 2, 2024

5  out of  5
rating by Curt Unger
"Had some questions for insurance team today and they were on the ball. Carla was a big help."
We responded:
"Hey, Curt! Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that Carla was able to assist you and that our insurance team met your needs. If you have any more questions in the future, please don’t hesitate to reach out. We’re here to help!"
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Missy Mullins

November 14, 2024

5  out of  5
rating by Missy Mullins
"Worked with Bryan and he was excellent to work with and he had everything set up for us quickly and efficiently."
We responded:
"Hi, Missy. Thank you so much for your wonderful review! We're thrilled to hear that Bryan provided you with excellent service and was able to set everything up quickly and efficiently. Your satisfaction is our top priority, and it's great to know that Bryan met your expectations. If you need any further assistance, please don't hesitate to reach out. We look forward to working with you again in the future!"
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Charles Love

November 9, 2024

5  out of  5
rating by Charles Love
"Sarah was 110% helpful Speaking clearly and with knowledge to back it left me with a relaxed feeling, knowing that what I wanted done was getting done. Going as far as wishing me a Happy (early) Birthday. As much as I hate talking on the phone I actually enjoyed Sarah's company."
We responded:
"Dear, Charles. Thank you so much for your wonderful 5-star review! We’re thrilled to hear that Sarah made your experience enjoyable and stress-free. Her dedication to providing clear and knowledgeable support truly sets her apart, and it's heartwarming to know that she could brighten your day with her friendly demeanor—even wishing you a Happy (early) Birthday! Your feedback means a lot to us, and we’re glad you felt relaxed and confident in our services. We look forward to serving you again and hope you have a fantastic birthday celebration!"
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Amanda Kavanagh

November 6, 2024

5  out of  5
rating by Amanda Kavanagh
"I called this afternoon to see if I could save somewhere on my policies. Lucky for me, the outstanding Dory was available. She was able to review all my policies and without losing ANY coverage she was able to DECREASE my auto policy by $32 and my BF’s by $19 per month! This is why I have been a very satisfied StateFarm customer for almost 40yrs and continue to bring customers over to this great office. It’s a wonderful feeling to know you have a super insurance company with caring knowledgeable employees for home and cars. Thank you Dory, you ROCK!!"
We responded:
"What a nice review, Amanda! Thank you!!! I am happy to learn about your experience and glad we met or exceeded your needs and appreciate your business very much!"
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Laura E Spafford

October 24, 2024

5  out of  5
rating by Laura E Spafford
"I was somewhat surprised when I was invited to have an insurance review. I spoke with Dory Dixon, who inquired about my auto/umbrella/renters insurance, and she was able to save me significant dollars by combining all 3 under State Farm. She's so easy to talk to!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Dory was able to help you save money by consolidating your insurance policies. It's great to know that you found her easy to talk to as well—our team strives to make the insurance process as smooth and friendly as possible. If you have any more questions or need further assistance, don’t hesitate to reach out. We appreciate your trust in us!"
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S Taylor

October 23, 2024

5  out of  5
rating by S Taylor
"Dori from the Short Pump location was an absolute gem!!! She provided me with so much useful information it swayed my business to State Farm after being the a competitor for 20yrs!!! Thank you Dori, I appreciate you & forwarded your name & number in hopes of adding more to your roster!!! 😀😀😀😀"
We responded:
"Thank you so much for your fantastic review! We're thrilled to hear that Dory made such a positive impression and provided you with the information you needed to switch to State Farm. It means a lot to us that you chose to trust us after 20 years with a competitor! We truly appreciate your referrals and will ensure Dory knows how much you value her assistance. If you need anything else, feel free to reach out. Welcome to the Hayden Pryor, State Farm family!"
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Jane Lanham

October 22, 2024

5  out of  5
rating by Jane Lanham
"Dory Dixon is on it! Immediately and incredibly helpful and knowledgeable! Appreciate her so very much!"
We responded:
"Hello, Jane. Thank you so much for your kind words and thank you for reaching out regarding the typ-O in our response. :) We're thrilled to hear that Dory was able to assist you effectively. She truly is a valuable member of our team, and we appreciate your recognition of her hard work and dedication to providing the best in customer service. We love having you as a customer and appreciate your business. If you need anything else, don’t hesitate to reach out! Sincerly, Hayden Pryor"
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Daniela Zimmer

October 17, 2024

5  out of  5
rating by Daniela Zimmer
"They’re AMAZING! I feel so fortunate to have Dory as my agent, she was incredibly patient and went above and beyond. Not only do I now have better coverage, she was able to save me almost 50% vs my previous insurer. THANK YOU AGAIN"
We responded:
"Dear Daniela, Thank you so much for taking the time to leave such a glowing review! We are absolutely thrilled to hear about your positive experience with The Hayden Pryor team, especially with Dory. She truly embodies the dedication and commitment we strive for in our service. It's wonderful to know that Dory's patience and willingness to go above and beyond made a difference in your insurance experience. We understand that navigating insurance options can be overwhelming, and we're glad she was able to guide you through the process with ease. We're especially pleased to hear that you now have better coverage and significant savings! Saving almost 50% is no small feat, and it’s our goal to ensure our clients receive the best value for their insurance needs. Thank you once again for your kind words and for choosing us as your insurance provider. We truly appreciate your trust and look forward to serving you in the future. If you have any questions or need further assistance, please don’t hesitate to reach out! Warm regards, - Hayden Pryor, State Farm"
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Sarah Kalfarisi

October 10, 2024

5  out of  5
rating by Sarah Kalfarisi
"Carla C. was extremely helpful in assisting me to get renter's insurance. She patiently explained what it was since I had no clue. Helps for covering personal possessions, renting a place if home is unlivable, and liability damage if someone gets injured in your home. It was apparently a requirement for where I was living though. Adulting was definitely made easier with Carla to guide me."
We responded:
"Thank you, Sarah, for your review. I am pleased to know how well your experience with us went! Thank you for allowing us to help you with your insurance needs! Welcome to our agency!!"
Profile photo of Melissa Saumier (DRAGON LADY)

Melissa Saumier (DRAGON LADY)

October 8, 2024

5  out of  5
rating by Melissa Saumier (DRAGON LADY)
"Bryan was Extremely knowledgeable about our needs and was able to assist us and get us back on track quickly. He also walked me through the emails that were necessary to view. I'm very low tech and he was very patient. In my opinion he's top notch and could use a raise just for helping folks like me and doing it with dignity. Thank you, Melissa Saumier"
We responded:
"Dear Melissa, Thank you so much for taking the time to leave us a fantastic 5-star review! We truly appreciate your kind words and are thrilled to hear about your positive experience with Bryan. We're delighted to know that Bryan's extensive knowledge allowed him to understand your needs and provide prompt assistance to get you back on track quickly. It's great to hear that he patiently guided you through the necessary emails, especially considering your low-tech background. We believe that everyone deserves equal support, regardless of their technical expertise, and we're glad Bryan was able to assist you with dignity and patience. Your appreciation for Bryan's exceptional service is truly heartwarming. We'll make sure to pass along your compliments and recognize his efforts. Your suggestion for a raise is duly noted, and we will take it into consideration as a testament to his dedication in helping customers like yourself. Once again, thank you for choosing our services, and please don't hesitate to reach out if you need any further assistance. We're here to help!"
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Theodore Hinojosa

October 8, 2024

5  out of  5
rating by Theodore Hinojosa
"Super Helpful And Very Professional Did Everything She Could Told Help Me. The World Needs More Customer Service Representatives Like Ms Carla. Thank You"
We responded:
"Thank you for your review, Theodore. "
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Summer Afternoon

October 4, 2024

5  out of  5
rating by Summer Afternoon
"I've been with State Farm for 25 years and with Hayden Pryor's office since 2004. We have been very happy with their service insuring our auto business and home insurance. Carla is my contact person and she always handles everything quickly and professionally. We would definitely recommend Hayden Pryor's agency."
We responded:
"Hi, Summer. Thank you for sharing your wonderful experience with State Farm and Hayden Pryor's office! We appreciate your loyalty and trust in their services for the past 25 years. It's great to hear that you have had a positive experience insuring your auto and home with us! We're glad to know that Carla has been your dedicated contact person, providing prompt and professional assistance whenever you need it. Her efficient handling of your requests reflects the agency's commitment to excellent customer service. We sincerely appreciate your recommendation of Hayden Pryor's agency. If there's anything else we can assist you with, please don't hesitate to let us know."
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Michael Evans

October 3, 2024

5  out of  5
rating by Michael Evans
"Miss Carla provided excellent customer support and gave me all the information I needed. The process didn’t take long and I would recommend State Farm to other clients."
We responded:
"Hello, Michael. Thank you for taking the time to share your positive experience with Carla's customer support here at The Hayden Pryor State Farm Agency! We are thrilled to hear that she provided you with excellent assistance and all the information you needed. We strive to offer efficient and effective service, and we are delighted that the process was smooth for you. Your recommendation means a lot to us, and we look forward to serving you and other clients in the future. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for your business. "
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Bridgette Huff

October 2, 2024

5  out of  5
rating by Bridgette Huff
"Dory at State Farm helped us get the insurance we needed to mortgage our home. Without her help, we couldn’t have bought our house. She’s also helped us with recent claims and regularly provides valuable advice."
We responded:
"Hello, Bridgette! Thank you so much for taking the time to share your wonderful experience with Dory at The Hayden Pryor, State Farm Agency! We're thrilled to hear that she was able to assist you in obtaining the insurance you needed to secure your home mortgage. It's fantastic to know that her expertise and guidance played a crucial role in helping you purchase your dream house. We're equally delighted to hear that Dory continues to provide exceptional service by assisting you with recent claims and offering valuable advice. It's evident that she goes above and beyond to ensure your satisfaction and provide you with the support you need. We'll be sure to pass along your kind words to Dory and our team. They'll be thrilled to know that their efforts have made such a positive impact on your homeownership journey. If there's anything else we can assist you with in the future, please don't hesitate to reach out."